Terms & Conditions

Burashid Perfumes

Terms & Conditions

These Terms & Conditions set out the rules governing the use of the Burashid Perfumes online store, and the ordering, purchasing, payment, shipping and related services offered through it.

Before Using the Store

A Clear Experience That Protects Everyone's Rights

By using the Burashid Perfumes website or placing any order through the online store, you acknowledge that you have read and agree to these Terms and Conditions.

These terms have been prepared to govern the relationship between the store and its customers and to set out the key provisions relating to products, prices, payment, shipping, returns and use of the website.

Certain services or options may vary depending on the customer's country, delivery location, payment method and the services available at the time the order is placed.

Last updated: September 2026
01

Clarity in Every Order

Product details, price and applicable fees are displayed before the purchase is completed.

02

Secure Shopping

Store transactions are processed through the Shopify platform and approved service providers.

03

Trusted Service

We strive to provide a clear experience from the moment you choose a product until you receive your order, and throughout our after-sales service.

Terms in Detail

Terms Governing the Use of Our Store

01

Acceptance of Terms

These Terms apply to all visitors and users of the Burashid Perfumes online store and to customers who place orders through the website.

Your continued use of the website or placing an order constitutes your agreement to be bound by these terms and the policies relating to the store.

02

Eligibility

The store must be used, and purchases made, by a person who has the legal capacity required to complete a purchase in accordance with applicable regulations.

If the store is used by a person who lacks full legal capacity, such use must be under the responsibility and supervision of a parent or legal guardian.

03

Products & Product Information

We strive to present product images, descriptions, sizes, notes and information as accurately as possible.

Slight differences may occur in bottle or packaging colours due to screen settings, lighting or packaging updates.

Furthermore, a fragrance's longevity and projection may vary from person to person depending on skin type, climate, method of application and the nature of the fragrance.

04

Prices & Currencies

Product prices are displayed in the currency available for the market or country from which you are shopping.

Prices may vary due to differences in markets, currencies, taxes or promotional offers.

We reserve the right to amend prices before an order is confirmed.

In the event of an obvious pricing error resulting from a technical fault or incorrect entry, the store reserves the right to review the order before it is completed.
05

Orders & Acceptance

Placing an order through the store constitutes an offer to purchase the selected products. Final acceptance of the order is subject to verification of product availability, payment, customer details and delivery address.

An order may be declined, amended or cancelled in certain cases, including:

  • The product being unavailable or out of stock.
  • An error in the price or product information.
  • Inability to verify the payment.
  • Incomplete or incorrect delivery details.
  • Shipping service is unavailable to the customer's location.
  • Suspicion of an irregular or unauthorised purchase.

If a paid order is cancelled, the amount due is handled according to the payment method used and the applicable refund policy.

06

Payment

Available payment methods are displayed at checkout and may vary depending on the country, currency, order value and services available at the time of purchase.

By providing payment details, the customer confirms that they are authorised to use the selected payment method.

Payments may be processed through Shopify or authorised third-party payment service providers.

07

Shipping & Delivery

Shipping and delivery options, fees and estimated timeframes depend on the customer's address and the available shipping service.

The customer is responsible for entering accurate and complete delivery details, including name, phone number and address.

Delivery times are estimates and may be affected by holidays, peak seasons, operational circumstances, shipping carriers or customs.

08

Returns & Exchanges

Return and exchange requests are subject to the condition of the product, the reason for the request and the store's applicable policy.

Owing to the nature of fragrance products and hygiene and quality assurance requirements, an opened or used product may not be eligible for return except in cases covered by the store policy or applicable statutory rights.

09

Offers & Discount Codes

Offers, discount codes, bundles and gifts may be subject to special terms, a limited validity period and a minimum order value.

Unless otherwise stated, it may not be possible to combine more than one offer or discount code on the same order.

The store reserves the right to end or modify promotions in accordance with the announced terms.

10

Customer Accounts

The customer is responsible for the accuracy of the information provided in their account or when placing an order.

The customer is also responsible for keeping their login details confidential and not sharing them with others.

Any account used in a manner that is in breach of these terms or unlawful may be suspended.

11

Prohibited Uses

The website or its services may not be used for any unlawful activity or in any manner that may harm the store, its customers or the systems used.

  • Providing false or misleading information.
  • Attempting unauthorised access to accounts or systems.
  • Introducing malicious software or code.
  • Attempting to disrupt the website or interfere with its performance.
  • Collecting website or customer data without authorisation.
  • Impersonating another person.
  • Using content or images in a manner that infringes rights.
12

Intellectual Property

The Burashid name, logo, store identity, designs, text, images and original content are owned by or licensed to the brand.

Content may not be reused, copied or published for commercial purposes without prior authorisation.

13

Shopify & Third-Party Services

The Burashid online store operates on the Shopify platform and may rely on third-party service providers to support payments, shipping, analytics and store technologies.

Some of these services may be subject to separate terms and policies of their respective providers.

14

Customer Reviews

When submitting a review, opinion or content relating to your experience, the content must be truthful and lawful and must not infringe the rights of others.

The store may remove content that is offensive, misleading, fraudulent or unrelated to the product or service.

15

Responsible Use of Products

We recommend using products in accordance with their accompanying instructions and storing them appropriately.

The fragrance experience may vary from person to person. Use of any product should be discontinued if an unwanted reaction occurs, and appropriate action should be taken.

16

Limitation of Liability

We strive to maintain the accuracy and continuous operation of the website; however, certain technical faults or circumstances beyond our control may affect service availability.

These Terms do not affect any mandatory statutory rights that cannot be excluded or limited.

17

Privacy

Personal information collected through the store is handled in accordance with the Privacy Policy adopted by Burashid Perfumes.

Some data may be processed through Shopify and the service providers necessary to operate the store and fulfil orders.

18

Amendments to the Terms

These Terms may be updated from time to time to reflect changes in the store's services, operations or regulatory requirements.

The updated version will be published on this page, indicating the date of the last update.

19

Complaints & Disputes

Should you have an enquiry or complaint regarding an order, product or service, we encourage you to contact the Burashid team first so that the matter can be reviewed and resolved appropriately.

Sales and purchases are governed by the laws and regulations applicable to the transaction and to the entity responsible for the order, in addition to any mandatory consumer rights.

Our Commitment to Our Customers

Trust Is Part of the Burashid Experience

Since 1985, Burashid's relationship with its customers has been built on trust and attention to detail, and we strive for our online store experience to reflect those same values.

That is why we ensure clarity in product information, prices, orders and delivery options, while providing the support our customers need whenever they require assistance.

Contact Us

For any questions about our terms or orders

You may contact the Burashid Perfumes team with any enquiry about an order, a product or any of the terms relating to the use of the store.

Phone & Customer Service +971 56 399 9854
Email info@burashidperfumes.com