Due to the nature of fragrances and personal-use products, items that have been opened or used may not be eligible for return or exchange solely due to a change of mind.

This aims to preserve the quality and safety of our products and ensure that products are delivered in suitable condition to all customers.

If the customer wishes to return or exchange a product due to a change of mind, the product's eligibility is reviewed according to its condition, its nature and whether it has been opened or used.

Some products may not be returnable once opened due to quality and health and safety considerations.

If a product arrives damaged, or leakage or breakage occurs during delivery, please retain the product and packaging materials until the case has been reviewed.

Our team may require clear photos of the product, the outer packaging and the shipping label to determine the appropriate course of action.

If you receive a product different from the one in your order, please notify our team, providing the order number and clear information about the product received.

Once the case has been verified, the appropriate resolution is determined according to the order details.

If an item is missing from your shipment, please keep the outer packaging and inform our team of the order details.

The status of the order and its preparation are reviewed before the appropriate action is determined.

Products purchased as part of promotions, discounts or bundles may be subject to the terms of that specific offer.

When returning part of an offer or bundle, the value of the products may be recalculated in accordance with the terms applicable to the offer.

If the order includes a free gift or an additional product as part of an offer, the gift or promotional product may need to be returned when the order is returned.

These are handled in accordance with the terms of the offer applied at the time of purchase.

If you need an exchange or return, please contact our customer service team and provide the order details and a description of the issue.

The team may request additional information or photos before issuing return instructions or determining the appropriate course of action.

Please do not send any product back to the store before reviewing the case with our Customer Service team and receiving the appropriate return instructions.

This helps ensure the case is recorded correctly and the shipment is directed to the right destination.

Responsibility for return or exchange costs depends on the reason for the request and the condition of the product.

If the request arises from a store error, an incorrect product or a confirmed issue, shipping costs will be reviewed as part of handling the case.

Change-of-mind requests, however, may be subject to shipping or handling costs, depending on the service available.

Once an exchange is approved, fulfilment depends on the availability of the replacement product in stock.

If the product is unavailable, other available options will be reviewed to resolve the case.

Scent perception and the experience of a fragrance vary from person to person, and a scent may smell different on the skin than on a blotter or on someone else.

Accordingly, a difference in personal preference, or in longevity and projection alone, does not necessarily indicate a product defect.

Some cases may require further inspection before an exchange or return is approved, particularly where there is damage or an issue relating to product quality.

A decision is made after reviewing the available information about the order and the product.

Return and exchange procedures may differ for orders shipped outside the UAE due to shipping carriers, customs, transport costs and local regulations.

Each case is reviewed according to the country and the shipping service used.

This policy is not intended to limit any mandatory consumer rights established under the regulations applicable to the purchase.

Cases subject to specific statutory rights are handled in accordance with the relevant regulatory requirements.