Burashid Perfumes has been serving perfume lovers since 1985. We are committed to providing original oriental and French perfumes selected and provided according to our approved quality standards.

Start by identifying the fragrance families and notes you typically prefer, such as woody, floral, oriental, fresh, musky, or oud-based fragrances.

Product pages include a description of the perfume and its notes to help you compare the available options. You can also contact our team for assistance before placing your order.

The longevity of a perfume varies depending on its concentration, ingredients, skin type, climate, application method, and storage conditions.

Applying perfume to pulse points and moisturized skin may help improve its performance. It is recommended not to rub the perfume immediately after spraying.

Store the perfume upright in a cool, dry place, away from direct sunlight, heat, humidity, and sudden temperature changes.

Keeping the bottle in its original packaging may also help protect it from light and environmental factors.

Packaging, labels, or product presentation may be updated from time to time, and slight differences may appear due to photography, lighting, and screen settings.

These minor differences do not necessarily indicate a difference in the perfume itself or its quality.

Select the product you wish to purchase, choose the available options if any, then add it to your shopping cart.

Then proceed to the checkout page, enter your delivery details, select the available shipping and payment methods, review your order details, and confirm your purchase.

Available payment methods are displayed on the Shopify checkout page. Options may vary depending on the country, currency, order value, and payment services available at the time of purchase.

After successfully placing your order, you should receive an order confirmation via email, phone number, or the contact method you provided during checkout.

Please review the confirmation details carefully and contact us if you find any incorrect information.

Contact our team as soon as possible after placing your order. We may be able to modify or cancel your order before it begins processing or shipping.

We cannot guarantee that modifications can be made once the order has started processing or has been handed over to the shipping company.

The ability to combine discount codes depends on the offer terms and settings available on the checkout page.

Some discount codes may not be combinable with other discounts, bundles, gifts, or promotional offers.

Delivery is available to areas supported by our partnered shipping companies and the options available on the checkout page.

Enter your full delivery address during checkout to confirm the available shipping methods for your location.

Shipping fees depend on the delivery location, order value, shipment details, and selected shipping method.

The final shipping cost will be displayed on the checkout page before confirming your order.

The estimated delivery time depends on the pickup location, shipping method, order processing time, and the delivery company.

The estimated time may be displayed during checkout or provided to you after your order is confirmed.

When tracking is available, you may receive a tracking number or tracking link after your order has shipped.

Tracking updates are provided by the shipping company and may take some time to appear after the shipment is created.

First, check the available tracking information. If the shipment appears significantly delayed, contact our team and provide your order number.

We will review the available shipment information and contact the delivery company if necessary.

Eligibility for return or exchange depends on the product's condition, the reason for the request, and the terms outlined in the return and refund policy.

For hygiene and quality assurance reasons, opened or used perfumes may not be returnable, unless the product is damaged, defective, or an incorrect product was sent.

Contact our team as soon as possible, and send your order number, a description of the issue, and clear photos or a video showing:

• The outer shipping package.
• The shipping label.
• The affected product.
• Any visible damage or incorrect product.

Please keep the product and all packaging materials until the order review is complete.

Approved refunds are typically issued to the original payment method whenever possible.

The time it takes for the refund to appear may vary depending on the payment service provider, bank, or card issuer.

You can enter the gift recipient's name, phone number, and delivery address during checkout.

Gift wrapping service, personalized messages, and other gift services are subject to availability and will appear on the product page or during checkout when available.

You can contact our customer service team using the following information:

• Email: info@burashidperfumes.com
• Phone: +971 56 399 9854
• Business Hours: Saturday to Friday, 8:00 AM to 11:00 PM.